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College of Pharmacy Ombudsman

The primary purpose of the ombudsman is to protect the interests, rights and privileges of students, staff and faculty by providing an effective, informal and neutral channel for students to voice College of Pharmacy-related concerns.

The ombudsman provides information relating to College policies and procedures and facilitates the resolution of problems and grievances through informal investigation and mediation. The ombudsman listens to all parties involved and supports students as they develop a plan for action to resolve College-related concerns or issues.

The office does not replace or supersede other College complaint or appeal procedures.

Frequently Asked Questions

When Should I Contact The Ombudsman?

• When you have a College-related problem and need assistance.
• When you need clarification about a College policy or procedure.
• If you feel you have been unfairly treated and need to know your options.
• If you have a specific problem which may not be resolved by regular College procedures.

How Can the Ombudsman Help?

• By listening and providing a neutral resource.
• By explaining and abiding by the policies and procedures.
• By providing initial counseling in clarifying issues and providing referral when appropriate.
• By analyzing the issue and providing options in resolving complaints.
• By preventing an issue from escalating into a major problem when possible.
• By recommending change in policy when appropriate.
• By assisting the College in the development, implementation, and application of policies and procedures.

Types of Complaints

• Academic (grading disputes, exam scheduling, course-related issues, etc.)
• Non-academic
• Administration (delay in service/decisions, access to facilities, clarification of rights and policies, etc.)

When Does the Ombudsman NOT Get Involved?

• The ombudsman does not act as an advocate or represent an individual in ad judicatory disputes, including those related to sexual harassment, discrimination, Americans with Disabilities Act, OSHA regulations, or collective bargaining agreements.
• If a complaint or concern is non-College related.
• The ombudsman will not waive rules, laws, or regulations